Customer Profile
A global contract development and manufacturing organization (CDMO) operating across nine international manufacturing facilities, supporting the development and production of life sciences products for clients worldwide.
Key Challenges
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Validation processes varied widely across facilities, creating inefficiencies and a lack of visibility into compliance status.
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Spiraling FTE hours spent managing outdated workflows.
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Urgent need to validate critical SaaS systems during a major Microsoft Dynamics ERP implementation.
We highly recommend Res_Q for its simplicity and effectiveness. [The] software is exceptionally user-friendly, enabling streamlined audits through controlled auditor access.”
Director of Quality
Global Gene Therapy CDMO
Solution
Res_Q established a single source of truth for all validation documentation, replacing fragmented, facility-specific processes.
Leadership gained full organizational visibility into validation status for the first time.
Res_Q supported Andelyn’s acquisition-driven growth strategy, enabling new projects and facilities to onboard without adding headcount.
The old way involved more documentation and less critical thinking. The shift from CSV to computer systems assurance (CSA) turned this model on its head. Now, we succeed with less documentation and more critical thinking. With Res_Q, a project requiring 15 validation packages has now been reduced to less than 10.”
VP of QA and Digital Systems
Pharmaceutical Research Company
Results
Reduction in effort per project using Res_Q
Projected annual labor savings
Saved annually—equivalent to 1 FTE
Accelerated Compliance
Test execution sped up by 20–40%, and approval cycles reduced from weeks to days.
Early Wins
Three critical SaaS systems validated successfully, earning early FDA approvals.
Future Collaboration
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The CDMO plans to integrate Res_Q with equipment using BM RAM, further enhancing operational efficiency.
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The partnership will continue to evolve as the CDMO scales its operations, ensuring compliance and innovation remain at the forefront.
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Sware and the CDMO are committed to a long-term collaboration, leveraging Res_Q to meet future challenges and maintain the CDMO's position as a leader in gene therapy manufacturing.
All validation activities are consolidated within a single app, ensuring consistency and transparency. The prebuilt templates simplify implementation and promote uniform validation processes.”
Director of Quality
Global Gene Therapy CDMO
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